My broadband is not working. What do I need to do?
If you experience a problem getting online, it is always a good idea to reboot your router only as they can hang from time to time.
What is my wireless/Wifi password?
Your Wifi key was supplied to you when you got your broadband (it is on the label underneath your router) but Airwave also keep this information on file. Contact us by phone or email and we can give you your key.
My internet is slow – why?
Your problem could be due to a problem with your connection or your own PC. Try shutting down all open applications (open Task Manager and manually close the processes). If this doesn’t help, go to www.speedtest.net which is an independent site that measures internet performance. Then contact us by email to firstname.lastname@example.org with a service report and we will work with you to resolve your issue.
Is it possible to have more than one computer online at the same time?
Yes but you need a Wifi router. This device plugs into your incoming broadband and allows you to share that connection with several devices either wirelessly or cabled to it.
Is it possible to use the broadband for gaming online?
Our broadband works very well for online gaming. All games consoles use specific ports to communicate with the online servers and you will need to ensure the correct ports for your console are opened.