Good morning/afternoon this is Your Name speaking.
Approach is to be friendly but formal. Take person’s name and the account name – often they are different.
SALES
- Fixed wireless service – no landline – external unit mounted on chimney or gable end and cabled into free wireless router
- Coverage is most of Cork suburbs, East Cork and Mid-North Cork. Look for postcode or GPS
- Installation is € 150 includes free wifi router
- Business and residential package but typically € 40 per month for 15Mbps package – details on web site
- Offer to have a sales rep call them back if it seems they have detailed questions.
MAINTAINANCE
- Is it service affecting ? i.e. offline or intermittent/speed issue or everyday (Business pays for priority service)
- If offline or intermittent :- When did it happen? Has it happened before? Did they check all the lights are flashing?
- If other – take as much detail as they have and log same
ADMIN
- Typical would be invoice queries, new DD mandate, query on tech callout add/remove phone service etc. – take full details
RESPONSES
If customer looking for Mike/Wendy/John explain that they are not available at present
Typically we will call-back quickly but do not say that ‘they will call you back’ as it implies we will ring back immediately. Please say ‘we will get back to you later’